Volume 4, Issue 1 (5-2017)                   3 2017, 4(1): 34-40 | Back to browse issues page

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MSC, Health Education and Health Promotion, Social Development and Health Promotion Research Center, Faculty of Health, Kermanshah University of Medical Sciences, Kermanshah, Iran.
Abstract:   (1010 Views)
Introduction: Patient satisfaction is a function of several factors which require a cooperation of the nursing staff, physicians, supportive and other related parts. The aim of this study was to determine the satisfaction level of inpationts in Bandar Abbas educational hospitals in 2015.
Methods: This research is a descriptive-analytical and cross sectional study. The study population consisted of 400 inpatients from different wards wards of the educational hospitals of Bandar Abbas who were selected through stratified random sampling.  Data collection tool was researcher made questionnaire. The collected data were analyzed using SPSS software and descriptive statistics (frequency, percent, mean, and standard deviation) and inferential statistics (ANOVA and Chi squared).
Results: The participants aged between 17 and 60 years, including 238 (59.5%) women and 162 (40.5%) men. The highest level of satisfaction was with the medical services (69%) and the lowest level of satisfaction was with the physical space (20.5%). In total, 50% of the patients were satisfied with the services provided in these hospitals.
Conclusion: The results showed a moderate level of satisfaction in different wards of the hospitals. The highest level of satisfaction was with the nursing and medical staff; therefore, it seems meeting the patients’ expectations can increase their satisfaction.
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Type of Study: Research | Subject: Special
Received: 2017/07/19 | Accepted: 2017/07/19 | Published: 2017/07/19