Volume 4, Issue 2 (11-2017)                   jpm 2017, 4(2): 32-39 | Back to browse issues page

XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Hashemi N, Farhani Nezhad S, Faghih A, Imani E, Nazari F, Kashani S. Evaluation of inpatient satisfaction from the implementation of the health system evolution program (HSEP). jpm. 2017; 4 (2) :32-39
URL: http://jpm.hums.ac.ir/article-1-249-en.html
Department of Nursing, Faculty Member of Nursing and Midwifery, Hormozgan University of Medical Science, Bandar Abbas, Iran.
Abstract:   (867 Views)
Introduction: Satisfaction of patients from the quality of health care services is important and the aim of the implementation of the health sector transformation plan (HSTP) is to increase the people's satisfaction from health services and reduce the costs of public hospitals. Therefore this study was conducted to determine the inpatient Satisfaction from the HSTP in Shahid Mohammadi Educational Hospital, Bandar Abbas, Iran.
Methods: This is a retrospective descriptive cross-sectional study which was performed using the documents in the statistics center of Shahid Mohammadi Hospital, after obtaining necessary permissions, in 2016. The study samples included 900 patients who were selected using simple randomized sampling method from all of the hospital wards. Data were collected using a satisfaction questionnaire which was obtained from the Iranian Ministry of Health and Medical Education. Data were analyzed using Excel 2007 software and descriptive statistics (frequency and frequency percentage).
Results: Data analysis showed that the highest satisfaction was related to paying no money at the time of hospitalization and receiving the bill when discharged (100%) and the lowest satisfaction was associated with medical services (35.3%).
Conclusion: Although, in the present study, the satisfaction of hospitalized patients with the services provided by the health sector transformation plan was satisfactory, the dissatisfaction of patients with medical services requires authorities and carers to pay more attention to the implementation of medical services.
Full-Text [PDF 671 kb]   (342 Downloads)    
Type of Study: Research | Subject: Special
Received: 2017/03/5 | Accepted: 2017/06/19 | Published: 2018/01/16

Add your comments about this article : Your username or Email:
CAPTCHA code

Send email to the article author